The vast majority of time that an alarm system is triggered it’s a false alarm? User error is a key reason why alarms are triggered. Alarm systems are incredibly important and provide unparalleled value in regards to safety and security. The problem is that the more false alarms a customer has, the more likely they are to cancel their service. Here are 5 tips to reduce home alarm system false alarms:
Remember Your Verbal Passcode
When a customer has an alarm go off, the Central Station calls them to notify them of the alarm signal. And if it’s a false alarm, this is the chance for the customer to notify the Central Station and cancel dispatch. The Central Station Rep asks the customer for their verbal passcode. The customer must then answer. If the customer doesn’t remember it, then the dispatch procedure continues. The only way to cancel dispatch is by giving that verbal passcode.
Verbal passcodes are the way the Central Station Rep can verify that it’s actual the customer. So safeguard yourself against forgetting your verbal passcode. Write it down and leave it somewhere in your home or keep it stored in your cellphone. Your verbal passcode is incredibly important so make sure you remember it!
Add Private Guard Response (If Available)
Private Guards are a great value and limit your risk for false alarm charges. Most police departments charge alarm customers for false alarms. In some areas the charge can be over $200! Private Guards are like insurance against these charges. With Private Guards, instead of police coming to your home to verify the alarm situation, Private Guards are dispatched. They’ll assess the situation and notify police if necessary. If it is a false alarm, then no problem. There are no additional charges. Private Guard response ranges in rates. With Think Protection, Private Guard response is $4.99/month. Private Guards are not available in all areas. To find out if they are available at your location call Think Protection.
Notify Your Emergency Contacts On Your Account
Most alarm companies will get customers to add 3 emergency contacts. usually the customer is the first emergency contact. The other two contacts may be friends, family members or neighbours.
All emergency contacts should know they’ve been included in the account. Make sure they know their verbal passcodes and information about the location. Too often emergency contacts are never told they’ve been included as a point of contact so notify them in advance of adding the person to the account. This may save you a false alarm dispatch.
Bigger Pets Will Trigger Motion Detectors
Motion detectors are the best way to protect a location. The beauty of a motion detector is that when armed they cannot be bypassed. Most new motion detectors are pet friendly. This means that pets under 35 pounds can move around while the alarm is armed without triggering the motion detector. Pets over 35 pounds though will trigger the alarm. Because of this make sure that you speak with your alarm company about the capabilities of your alarm equipment. And if you add a pet to your home, understand that your system may have to modified.
Answer Your Phone If It’s A False Alarm
This last tip is the most important. If there’s a false alarm at your home, let your alarm company know. So when the alarm company calls, answer it. And program the alarm company’s phone number in your home. This way you’ll know who is calling. Be responsive and prepare yourself for the call. This will avoid unnecessary headaches by resolving the situation quickly and effectively.