Who Are The Biggest Alarm Companies In Canada?

There are some major alarm companies that operate in Canada. Some are national while others do business in certain selected areas. Each company brings different positives and negatives to the table, either through their value propositions or the technology they make available to their customers. Here are a few of the biggest names in the Canadian home security landscape:


ADT is an American home alarm company that does business throughout Canada as well. ADT provides a traditional home alarm system that is installed with an installer. They do business both direct to consumer and also through dealers. ADT provides a standard service, along with cellular backup and two-way voice. ADT is the largest worldwide provider of security, protecting over 4 million customers. Beyond that, they are by far the largest home alarm company in Canada. ADT’s alarm systems range in monthly pricing from $28/month to over $50/month. There is usually an upfront charge as well as a 3-year contract.

– AlarmForce

AlarmForce is the largest provider of live two-way voice home alarm systems in Canada. Based in Toronto, AlarmForce protects over 140,000 customers throughout Canada and selected areas of the US. AlarmForce offers a $25/month home alarm system, with no upfront fee. The system is installed by AlarmForce and a 3-year contract is required. AlarmForce offers additional services, like their VideoRelay video surveillance system and AlarmCare personal emergency response product, at additional monthly charges. AlarmForce does not have a dealer program and has their own central monitoring station.

– Rogers Smart Home Monitoring

Rogers Smart Home Monitoring is a service provided by Rogers Communications. They currently install home alarm systems throughout Ontario and selected parts of BC. Rogers systems start at around $35/month and require a multi-year contract. They also make you pay some funds upfront for part of the installation and equipment. The Smart Home panel is a touchpad, and for additional costs, you can get two-way voice in your system. Rogers only sells Smart Home Monitoring through their call center and all service issues are dealt with through their call center as well. Rogers Smart Home Monitoring alarm systems are monitored by Northern 911, a central station based out of Sudbury, Ontario.

– Protectron

Protectron was recently purchased by ADT, however, the Protectron brand is still in operation separately from ADT. Protectron was the third largest Canadian home alarm company at the time of their purchase by ADT. Protectron offers a standard home alarm system, priced around $30/month.

ADT Buys Protectron

There goes another one….

It’s been announced that ADT, the 800-pound gorilla in the security world has acquired another major security company, Protectron for $500 million USD. A huge purchase for a company that needed a big buy.

Protectron is a Canadian home alarm company, located in Montreal but servicing all of Canada. They protect approximately 400,000 accounts from coast to coast and were the second largest home alarm company in the country (1st is ADT and 3rd is AlarmForce). They provide a standard home security system at a mid-level price, approximately $30/month for traditional monitoring and a few hundred up front for the system. A 3-year contract is required.

Protectron has been on the market for awhile, and ADT was a more than a happy buyer.

ADT is in an interesting position, as with the massive number of accounts ADT has, their organic growth through their direct sales and dealer programs isn’t enough to overcome the attrition numbers. This makes them have to constantly acquire other alarm companies. With that said, Protectron was the perfect opportunity at a necessary time.

What’s going to happen to Protectron after the acquisition is anyone’s guess. ADT is saying they want to keep the Protectron brand alive. I’m not sure I believe this will be the case. ADT has a very strong brand, which Protectron did not, so it makes sense to just kill of Protectron and replace all existing lawn signs and stickers as soon as possible. The Protectron dealer program (contracts with dealers, etc) may prevent that from happening right away. Only time will tell.

For Protectron customers, they’ll continue being serviced by Protectron for the time being. In future, though I’m sure they will transition to ADT, which may not be the best news for customers. I’m unaware if there’s a clause in Protectron contracts saying if the company is acquired customers can get out of their contracts. I doubt that is the case, however, if customers do want to try then this is a valid time to look elsewhere.

The Canadian security landscape continues to change. We’ll see what else 2014 has in store for us….