At Think Protection we pride ourselves on giving our customers the best value at the best price. Our commitment to customer service comes from the top down. We recently sat down with Think Protection President and CEO Joel Matlin to discuss the importance of delivering top quality value and exceptional customer service.
Question 1: What do you think is the key to Think Protection’s rapid growth?
Joel: At Think Protection, we really care about our customers. We try to think like a customer. What does a customer want? They want the best security. But they want to save money. It’s all about value. At Think, we try to give the customer more than other companies for a fraction of the price. And you can’t just say it, you have to do it. You have to deliver. Provide exceptional customer service, value and technology. And never lock customers down with a contract. If the product and services are the best in the industry, the customer will stay with you regardless of having a contract.
Question 2: What’s the best thing about working at Think Protection?
Joel: We have a tremendous team at Think Protection that really cares about our customers. Everyone at Think Protection works hard to make sure our customers receive exceptional service. We view our customers as our family. And with that said, one thing I love is when I hear directly from our customers. Reading emails, surveys or talking on the phone with our customers. Hearing about how they appreciate the peace of mind we’re able to give them. Or hearing about great experiences they’ve had with our staff during the sale process, installation or a customer care situation. When you hear about how Think Protection helps someone sleep well at home because they know they’re safe – that’s pretty amazing.
Question 3: How has the security industry changed over the past 10 years?
Joel: Technology has improved dramatically. The smartphone has made it where people can have great control over their alarm systems from anywhere. You can now do more with a DIY home alarm than you ever could have before. Installation can be done in 30 minutes, when in the past it would have taken hours. Look at it this way; we sell a battery powered wireless outdoor videocamera. It can be set up in literally minutes. You can watch a live video stream from anywhere through your smartphone. Completely wireless, able to work in all weather conditions and records in 1080p HD. A few years ago, this never would have been able to happen. Now, not only do we have it, we sell it for under $200! That’s what makes Think Protection so exciting. You can get an incredibly advanced alarm system for such a fantastic price. Technology has made it where we’re able to offer more than other companies at a price that can’t be beaten.
It’s Spring! The weather is getting warmer and the days are getting longer. During Spring it’s important to think about security. Here are a few simple security tips for Spring.
Always Lock Your Door
The warmer weather means more time outdoors. Whether you are going for a walk or a bike ride around the neighbourhood, make sure you always lock your doors. Even if you’re away for a short period of time, a locked door is the easiest way to make it harder for someone to enter your home.
Burglars Love Bushes And Trees
In Winter bushes and trees have no leaves and are easy to see through. But in spring the leaves come out, which means they can often end up completely blocking some windows. While they make look beautiful, these fully bloomed plants can be great hiding spots for burglars. Especially when they cover a window. A burglar can use hide behind them and then break the window, gaining entry into your home. Always make sure your bushes and trees are trimmed. If the window is a basement window that’s hidden by a bush, perhaps cover the window with some bars, to make it harder to gain entry.
Be Weary of Social Media
More people are prone to traveling in Spring. When posting info about your travels on social media, be aware that if you have a public profile, everyone can see when you’re not home. Even burglars. Put your social media on private. And never share too much information.
Get A Home Alarm And Use It!
Houses with alarms are three times less likely to be broken into than those without. Home alarms work. If you don’t have one, get one. They are a fantastic burglar deterrent. Home alarms only work when they’re armed. When you’re away, always arm your alarm system. When you’re home, arm it in home mode.
Thinking about getting an ADT home alarm system? Here are 5 things to consider before you sign a contract with them.
ADT Requires A Long Term Contract
Did you know that if you decide to have ADT protect your home and family, you’ll have to sign a contract. The contract locks you up for 3 years. During this time, if you’re unhappy you won’t be able to cancel. Contracts never benefit customers. They only benefit the company, as it locks you up.
High Monthly Prices
ADT typically charges anywhere from $30/month up to $60/month for monitoring. Other companies charge significantly less. Do you get anything enhanced with ADT for the price? No. It’s the same basic types of monitoring. Be aware of monthly pricing, as it adds up over time. Higher monthly prices could equal thousands more spent over time.
Can Raise Prices During Contract
You agree to paying $30/month for monitoring. Read the ADT contract. In the contract is a clause that they can raise rates while you’re under contract. That means next year that $30/month may become $35/month. Avoid any company that can raise prices, as they usually will.
Uses Dealers, Which Means Accounts Are Sold
Remember that Sales Rep you met when you were thinking of going with ADT? There’s a good chance that Rep was actually a dealer. A dealer is an independent third party individual. They are affiliated with ADT through their dealer program. The dealer gets the customer to sign a contract with ADT. The dealer then sells the contrac to ADT. That means from that point forward, ADT installs and services the system. The dealer gets paid. So going forward any issues are dealt with not by the person who made the promises to you, but ADT corporate. This means that often the dealer says whatever it takes to make the sale. This could lead to false promises and empty results.
Huge Company – You’re 1 in 8,000,000
ADT has 8 million customers. When companies get this big, it’s hard to give every customer the attention they deserve. Huge companies mean thousands of staff members, long wait times and things falling through the cracks. Think you’re going to get the same Technician over the phone who helped you troubleshoot your last issue? Not going to happen. Plus, often in companies this big, issues get lost in the shuffle. Huge companies also mean huge overhead. Significant infrastructure and staffing costs lots of money. These costs fall to the customers, which means high monitoring rates and hidden charges. Be aware of this before you agree to any contract.
You own a home alarm system. You’ve had it for a few years. You seem to be happy with your alarm company. Are you really though? Do you even know if your alarm is really protecting you? Here are 3 things every home alarm customer should be doing (and probably currently isn’t).
Test Your System
You’ve had a home alarm system in your home for years and set it every time you leave the house. Do you know though if it’s actually working? Most older alarm systems don’t tell you if all parts of the system are working. Newer systems show you the status of all peripherals of the system. Are the batteries all working? Is the system in proper shape? Older systems are “dumb”, meaning they don’t provide updates on their condition. The user doesn’t even know if all parts of the system work! With this said, test your system regularly. If you have window contacts, are the system and then open the windows. See if they work. Same thing with motion detectors. This is especially true for systems that don’t have an app that shows the status of each piece of equipment!
Check Your Monthly Pricing
The vast majority of alarm companies make you sign a multiyear contract when you sign up for service. During the contract, they reserve the right to raise your monthly monitoring rates. And most do. Some raise it a dollar every year. Others may raise rates a few bucks yearly. Just because a company said your rate is $25, doesn’t mean it will be a few years down the line. And there’s a good chance you don’t know what you’re paying because it’s a direct withdrawal from your bank account. Most people don’t even check their bank statements. Always check how much you’re really being charged. Also, understand when your contract ends, so if you are unhappy you can switch to a different company to monitor your system.
Always Be Researching
Just because you have a home alarm system in your home, doesn’t mean there are better ones out there. You wouldn’t use a 12-year-old cellphone. Why would you protect your home with a 12-year-old alarm system? Technology is constantly improving. And there’s nothing more important than your security. With that said, always update your home security. If a newer better alarm system exists, then get it for your home. Do your homework and research online.
A burglary can happen to anyone. There are certain things however that everyone should know in regards to burglaries. This information on Home Security fats will give you an insight into when they happen. Plus it will also show who is more likely to be targeted.
First, homes without alarm systems are significantly more likely to be targeted by a burglar than those without. In a recent survey by UNC at Charlotte, 60% of burglars surveyed said they’d avoid a home with an alarm system. Plus other data shows that homes with alarm systems are 3 times less likely to be targeted than those without an alarm system. Alarm systems work. Burglars know this, which is why they avoid them.
Most burglaries happen during the day. The vast majority occur between 10 am and 3 pm. Why is this? Logic would say because most homes are empty during this time. This is due to homeowners at work and kids at school.
Another important stat is that approximately 30% of burglaries are from unforced entry. This means that a burglar enters the home through an unlocked door or window. This stresses the importance of always making sure your doors/windows are locked. 34% of burglars enter through the front door!
Also, statistics show that break-ins happen quickly. The vast majority of break-ins occur in less than 10 minutes. Burglars enter, looks for valuables and then leave. They know that the longer they stay inside the home, the chance of them getting caught increases.
Also, 70% of burglaries occur when a home is empty. Again this is because burglars don’t want to get caught, and the likelihood of this happening increases significantly when someone is home. This does show the importance of using an alarm when you’re away from your home and also when you’re home. At nighttime make sure your alarm is on. An alarm is the best way to deter and detect a burglar.