You’re thinking about getting a home alarm system. You’ve called up your local cable company to get information about their security products. Seems like a good fit. The bundled discount is tempting. Why shouldn’t you get your home security from the same place that’s supplying your TV and internet?
The truth is that when choosing a home alarm system, you should never have a cable company protect you. Here are a few of the reasons why to avoid security services from your cable company.
First off, never get any alarm company that will make you sign a long-term contract. Virtually all cable companies will force you to agree to a contract. These contracts are usually for two years terms. All contracts only benefit the company, never the customer. Contracts lock up customers where if they’re unhappy they can’t cancel service. Instead, they are forced to stay with the company regardless of satisfaction level.
Cable companies say that by adding their security services you’ll save money by discounting all services in a bundle. This isn’t actually true. While you will lower your overall rates, the initial costs are higher than other companies. The real savings end up being an illusion.
The real reason cable companies want you to add another service is the more services you have with them the less likely you are to cancel and switch. It becomes more of a pain to switch if you’re unhappy. Think about it, if you just had your cell phone with the company, if you were unhappy then no problem – cancel and switch. But if you have your cell phone, internet, home phone, cable tv and now your home security, if they ever provide lackluster service (which is often the case) too bad, since it’s such a pain to replace all services elsewhere.
Cable companies provide notoriously bad customer service. Check reviews online and you’ll see negative testimonial after negative testimonial. Long wait times and ongoing frustration is common when dealing with cable companies.
An issue with cable companies is security is the thing they prioritize least as they have their hands in so many other things. Take Rogers for example. Rogers Communications has so many verticals. Rogers has radio stations, TV stations, provide internet, home phones, cell phones, magazines, cable TV, has sports teams (Blue Jays, Maple Leafs, Raptors), has arenas… and they provide smart home monitoring. If a customer has an issue do you think you can get the CEO of Rogers on the phone to help solve their concern? I highly doubt it. Same goes for Comcast. Xfinity’s smart home solution is just another service – one of the lowest things on their totem pole.
And last, cable companies are notorious for raising prices. Whether you’re under contract or not, cable companies often raise their customer’s prices. Usually, this is once a year, around a dollar or two higher. This adds up over time. Especially if you’re locked into a contract, you’re stuck paying these prices regardless.
When choosing a home alarm system, go with a company that solely focuses on security. It should be priority one. The only thing the company does. Security is incredibly important and shouldn’t be regarded as an afterthought. Pick a company that doesn’t have a home alarm contract. And lastly look for the best value and the lowest price.
Rogers Smart Home Monitoring is the home security/home automation service offered by Rogers Communications. Rogers Smart Home Monitoring is offered in various areas across Canada. While their systems have some bells and whistles, ultimately it’s an expensive security solution that falls into many disadvantages that can be seen in various other home security offerings.
Rogers Communications is a massive company that offers cellular service, TV, and internet as well as smart home/security. Beyond that, they own magazines, radio stations, TV stations and sports franchises. They are an enormous company that employees tens of thousands of people.
Rogers Smart Home Monitoring has been in service for around two years and offers security and for additional costs can provide smart home features (remote arming, remote control over your thermostat, video, etc).
The low-cost security solutions, $0 upfront and $19.99/month is a self-monitored home alarm system. The $0 down is actually only if you pay $459 to purchase the equipment, otherwise, they add another $4.99 rental fee to the package. Rogers requires a three-year contract for service. Remember, with any self-monitored solution, the system does not connect to a central station. In the event of a break-in, the system would send you a notification, where then you need to take care of the event yourself. This is not real protection and cannot adequately protect a home or family. Avoid all self-monitored systems.
For a monitored alarm system, Rogers charges an additional $12.99/month, bringing the package cost up to $32.98/month. There again is a required three-year contract for service.
Two-way voice monitoring is an additional $3.49/month, smoke/fire monitoring is an additional $3.49/month and carbon monoxide monitoring is also $3.49/month. Three-year contracts are required for each of the additional services.
A customer can easily see how Rogers is an expensive solution with all of these added monthly costs. Beyond that, there are costs for the equipment beyond the basic package.
Rogers is notorious for the customer service one would associate with a company of their size. Levels of bureaucracy and lack of showing they value their customers, have constantly left Rogers customers with “bad tastes in their mouth”.
As a Rogers customer (cellphone, internet, home phone) I’ve experienced their subpar customer service. Frustration and anger have become commonplace when dealing with any cable company and Rogers is no different. Their goal is to tangle you in a bundle, where because you have multiple services with the company, you’re unlikely to leave to a competitor since you have so many services with them. It’s as if laziness trumps the want for quality, and unfortunately, this is often the case with Rogers customers.
Beyond that, the price is incredibly high and Rogers has in their contract that they reserve the right to raise their prices at any time. So your already high rates will become higher, and since you signed a contract you have to pay whatever rate they choose.
Rogers does offer some smart home solutions, however, these services just further increase your monthly monitoring rates. All of their services are offered by other companies at a fraction of the cost.
Customers need to distinguish between smart home features and home security. While smart home technology is trendy and some aspects have value, any home alarm system needs to be focused primarily on offering maximum home protection. Think protection when looking at home security systems and let the bells and whistles come second.
Rogers Smart Home Monitoring is an extremely expensive way to protect your home. They force you to sign a three-year contract and will raise your monthly monitoring rates while under contract. There is no shortage of better security solutions offered by other home alarm companies at a fraction of the price that can provide similar or better service than Rogers. And remember that with Rogers you’re dealing with a company that focuses on tons of things beyond security (running a baseball team, TV networks, etc), so they will treat security as an afterthought.
Think protection when choosing a home alarm system. Make the best decision and don’t always go with the bundle. When you do, you just end up getting tangled in a bad decision.