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FAQ

How can we help you?

Getting
Started

Do I get a discount on my homeowner's or renters insurance if I have Think Protection?

Of course! With the purchase of one of our alarm packages, you will recieve an insurance certificate. Simply show this to your insurance broker and you can save up to 15% on your home/renters insurance

What areas do you service?

We service all parts of the United States and Canada, giving you the protection you need at the price you deserve.

How can I purchase a system?

Our systems can be purchased and customized on our online store, or by calling us at 1-855-76-THINK (1-855-768-4465).

How do I order extra sensors/components?

During the time of system purchase you can add any additional equipment on our online store or by calling in. If you wish to order extra components after system purchase give us a call and we will set you up. We are working on an online option to purchase additional equipment after a system purchase

Do I need to have a wireless Internet connection?

Our standard method of monitoring relies on a high-speed internet connection to communicate with the central station and with the mobile app. If you do not have an internet connection our ThinkLink Cellular Backup will connect to our central station through a cellular network. Regardless of you having internet in your home, you can be protected by Think Protection.

How exactly does your 30-day, risk-free trial period work?

If you aren’t happy within 30 Days of system purchase give us a call and we will refund you 100% of your upfront cost

What if I want to cancel my service?

If you wish to cancel your service simply give us a call at 1-855-76-THINK (1-855-768-4465).

General
System

Does your system come with a warranty?

Yes. All of our systems come with a 3-year warranty. This covers defective sensors and equipment. In the event a component stops working, simply let us know and we will send you a replacement at no cost.

Is the system wireless?

Yes. All the sensors connect to the base unit wirelessly via an RF connection.

Is the system pet friendly?

Yes. Sensors that have motion detecting componants can be configured so they will not pick up pets and trigger false alarms

Can I purchase the system without paying a monitoring fee?

No. We know there are those out there who prefer to self-monitor but we know the value of having your system professionally monitored. This is also why we offer the lowest monitoring cost possible; the safety of you and your family is paramount.

Can I use my existing alarm system with Think Protection?

We only offer hardwire takeovers to certain areas within the GTA.

Does the system work during a power outage?

Yes. The ThinkPro Base Unit has a built-in rechargeable batter that will provide your system with power for up to 24 hours in the event of a power outage

What batteries are needed for each piece of equipment?

The battery types for each piece of equipment can be found in the Specifications tab on the product page or within the user guide for that product. If you are struggling to find which battery you will need, give us a call.

Shipping

How long will my order take to ship?

Shipping of your system will take around 5-7 business days.

Can I come pick up my system?

If you live in the GTA you are more than welcome to give us a call and let us know you are picking up your system. Our office is located at 3780 14th Avenue, Unit 102, Markham, ON

Payment

What payment methods do you accept?

We currently accept Visa, Visa Debit and Mastercard

How does billing work with your company?

You will be charged your upfront system cost within 24 hours of making your order. Your first recurring charge for your monitoring will take place 14 days after purchase and will repeat monthly until your subscription is canceled.

How do I update my billing information?

To update your credit card information or any other billing info give us a call.

If I cancel the monthly subscription can I still use my equipment?

Think Protection systems are subscription based. Without a monitoring service, the core functionalities of the system will cease to operate. If you decide to reactivate give us a call and we can get you back up and running.

Can I make monthly payments towards the equipment?

No. We unfortunatley do not offer any kind of financing plans towards our alarm systems.

Installation

How long does installation take?

Installation of one of our systems takes approximatley 15-20 minutes depending on how much equipment you have to set up. We will walk you through installation when you call to activate your system.

Where should I place my Entry Contacts?

We recommend you place these at any doors that provide entry to your home as well as any lower windows that could be used to easily access your home.

Still need help? Let’s get in touch!

For any other questions, please write us at info@thinkprotection.com or call us on 1-855-76-THINK (84465)